Contacting support

Support cannot respond to an emergency. If you are in immediate danger, call your local emergency number.

Where to write

• General questions and app support: [email protected]
• Privacy questions and data requests: [email protected]
• Security vulnerabilities: [email protected] (see the Security page first)

What to include

Your platform (iOS or Android), OS and app versions, the approximate time of the issue, your network state, what happened, and what you expected. Redact names, phone numbers, locations, receipts, device tokens, and alert content from screenshots.

What never to send

Never send your password, recovery code, private keys, purchase token, full phone number, or sealed alert content. Support will never ask for your recovery code.

Account recovery

Chillswitch cannot perform an ordinary email password reset for an account with no email identity. Use the recovery steps in sign in with your recovery code.

See the full Support page.