Support
How to get help with Chillswitch and what to include.
Looking for step-by-step answers? The Chillswitch Help Center covers every feature, from your first check-in to moving to a new phone.
Contact Us
- General questions and app support:[email protected]
- Privacy questions and data requests:[email protected]
- Security vulnerabilities:[email protected]
Your Chillswitch account has no email address attached by default, so an email is not automatically linked to an account. Include the account name only if needed and never send your password, recovery code, private keys, purchase token, full phone number, or sealed alert content.
What to include
Tell us your platform, OS and app versions, approximate time of the issue, network state, what happened, and what you expected. Redact names, phone numbers, locations, receipts, device tokens, and alert content from screenshots.
Account recovery
Modernaut cannot perform an ordinary email password reset for an account with no email identity. Use the recovery kit flow in the app. Support will never ask for your recovery code.
Account deletion
Delete an account from Settings in the app. Deletion does not cancel an Apple or Google subscription. SeeAccount deletionfor scope, retained records, and an alternate contact route.
Security reports
See ourSecurity pagebefore testing or reporting a vulnerability. Do not access another person’s data or degrade safety-critical delivery.
Emergency limitation
Support is not monitored as an emergency channel and cannot dispatch help. Chillswitch is not emergency services or a response center. If you are in immediate danger, contact local emergency services.