If you lost your phone

Act in this order: protect, restore, then tidy up.

1. Decide if someone else could use it

• If the phone is locked and you are not worried, go straight to step 2.
• If it was taken or unlocked by someone else, plan to replace your keys after you restore. Whoever holds the old phone keeps whatever is on it, but replacing your keys changes what your account publishes from now on.
• If you had a check-in passcode or pattern, it also protects against someone checking in for you.

2. Restore on a new phone

Use your username, password, and recovery code. See sign in with your recovery code. If you only lost access to the old phone's screen but still have it, use move to a new phone instead.

3. Remove the lost phone

Open Settings > Advanced actions > Signed-in phones, find the lost phone ("Another phone"), and tap Remove. It loses access immediately and has to sign in again.

4. Tell your contacts if needed

If you replaced your keys, each contact is asked to confirm once. Check with them another way first if you can.

5. Check your coverage

Open the safety net and make sure contacts are reachable. Allow notifications on the new phone. Use Plans > Restore purchases for subscriptions.

What cannot be recovered

• Alerts already sent to your old key cannot be opened after you replace keys.
• A vault message cannot be opened by anyone if you lose both your phone and your recovery code. It is still delivered on schedule.
• If you never saved a recovery code, the account cannot be restored. You can create a new account; the old one ends when it goes dormant or when you delete it.

In the meantime

While you are without your phone, tell your safety contacts directly. Check-ins can only be made from the phone that holds your account, so if one comes due before you restore it, they will be told.